Careers

Build enterprise products, secure customer operations, and trusted cloud experiences across the MKCS Ecosystem.

Markotek Cloud Solutions is accepting applications for four roles spanning identity architecture, customer growth, technical support, and cloud security. These positions work across the full MKCS product family and broader enterprise delivery—not a single platform.

Open roles: Identity Architect, Account Manager, IT Customer Support, and Cloud Security Engineer.

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Open Positions

Four roles built around architecture, customers, support, and security.

Every role supports the MKCS Ecosystem as a whole—AI governance, identity intelligence, support operations, scheduling, cloud security, customer onboarding, and future enterprise services.

Accepting ApplicationsIdentity Architecture & Secure Access$120,000 / year

Identity Architect

Design and guide identity architecture across MKCS products, customer onboarding, enterprise integrations, and secure access models spanning cloud and hybrid environments.

Role Description

The Identity Architect owns the architecture-level thinking behind customer identity, application access, authorization, federation, lifecycle, and secure integration patterns. This role works across MKCS AI Trust Intelligence, Identity Intelligence, Enterprise ServiceDesk, Business Scheduling Intelligence, internal enterprise services, and client implementations. The architect translates business requirements into secure identity designs while keeping customer access, administrative boundaries, and operational ownership clear.

Key Responsibilities

Design enterprise identity and access patterns across MKCS products and customer environments, including workforce, customer, application, and workload identities.
Lead Microsoft Entra architecture for application registrations, enterprise applications, federation, application roles, Conditional Access alignment, MFA posture, and lifecycle design.
Develop cloud and hybrid identity patterns that can integrate with AWS, Google Cloud, on-premises Active Directory, and other enterprise identity providers when required.
Review customer onboarding requirements and translate them into secure authorization, role, group, and access-boundary designs.
Partner with Cloud Security Engineering to evaluate privilege, secrets, workload identity, cross-cloud trust, and access-risk concerns before production use.
Create architecture diagrams, implementation guidance, decision records, customer-facing explanations, and internal operating standards.
Troubleshoot complex authentication, authorization, federation, token, role-claim, and identity-integration issues across product and customer environments.
Contribute to roadmap decisions by identifying identity capabilities, governance controls, and integration patterns that strengthen the entire MKCS Ecosystem.

Ideal Background

Strong experience with enterprise IAM, Microsoft Entra ID, federation, application identity, OAuth/OIDC/SAML concepts, RBAC, MFA, Conditional Access, lifecycle governance, and cloud security architecture. Experience with AWS IAM, Google Cloud IAM, Active Directory, or multi-cloud identity is highly valuable. The role requires architecture depth, clear communication, documentation discipline, and practical troubleshooting ability.

Accepting ApplicationsCustomer Success & Commercial Operations$100,000 / year

Account Manager

Own customer relationships, onboarding coordination, product adoption, account health, renewals, and expansion across the full MKCS Ecosystem.

Role Description

The Account Manager is the primary relationship bridge between customers and Markotek product operations. This role helps customers understand what they purchased, coordinate onboarding, prepare users and stakeholders, navigate support, track adoption, and identify the right expansion path as needs grow. The Account Manager works across AI governance, identity, support, scheduling, cloud security, and broader enterprise services rather than representing only one product.

Key Responsibilities

Manage assigned customer accounts from contract handoff and kickoff through onboarding, production adoption, ongoing service reviews, and renewal planning.
Coordinate customer meetings, implementation milestones, access readiness, training, documentation delivery, and cross-team follow-up.
Explain MKCS products, plan boundaries, customer responsibilities, support paths, and expansion options in clear business language.
Maintain accurate account notes, risks, decisions, adoption indicators, open actions, renewal posture, and executive-ready status summaries.
Capture requirements, customer feedback, support themes, and feature requests and route them to the appropriate product, engineering, or leadership owner.
Partner with Identity, Cloud Security, Support, and product teams to resolve customer issues and keep commitments visible and accountable.
Identify appropriate cross-sell or expansion opportunities across AI Trust, Identity Intelligence, Enterprise ServiceDesk, Business Scheduling Intelligence, and related services without pressuring the customer.
Support proposals, demonstrations, customer communications, account reviews, and relationship plans for regulated and enterprise organizations.

Ideal Background

Experience in account management, customer success, SaaS onboarding, enterprise technology delivery, business analysis, client services, or regulated-industry operations is preferred. The ideal candidate is highly organized, confident with customers, comfortable learning technical products, and able to manage many details without losing the larger business relationship.

Accepting ApplicationsTechnical Support & Customer Operations$50,000 / year

IT Customer Support

Provide responsive, well-documented customer support across MKCS products, account access, platform operations, onboarding questions, and service requests.

Role Description

The IT Customer Support role helps customers use the MKCS Ecosystem successfully day to day. The position owns first-line intake, troubleshooting, clear communication, ticket quality, knowledge reuse, and escalation discipline across AI Trust, Identity Intelligence, Enterprise ServiceDesk, Business Scheduling Intelligence, and related customer services. This role is not limited to a single product and is expected to learn how the broader ecosystem fits together.

Key Responsibilities

Receive, triage, document, prioritize, and track customer incidents, questions, access issues, service requests, and onboarding problems.
Provide first-line troubleshooting for login, account, browser, workflow, notification, basic configuration, and product-usage issues across MKCS platforms.
Maintain accurate ticket notes, customer communications, reproduction steps, troubleshooting evidence, status updates, and resolution summaries.
Escalate security, identity, billing, product defect, or infrastructure issues to the correct owner with complete context and evidence.
Help customers understand product workflows, support procedures, common configuration steps, documentation, and approved self-service actions.
Create and improve knowledge-base content, customer help material, internal troubleshooting guides, and repeatable support procedures.
Track SLA posture, aging requests, waiting-on-customer items, recurring issues, and operational themes that need management attention.
Collaborate with Account Management, Identity Architecture, Cloud Security Engineering, and product teams to improve the customer experience and reduce repeat incidents.

Ideal Background

Experience in help desk, IT support, customer support, SaaS support, Microsoft 365/Azure support, identity troubleshooting, service desk operations, or technical customer service is helpful. Strong communication, patience, documentation quality, ownership, and willingness to learn enterprise cloud and identity concepts are essential.

Accepting ApplicationsCloud Security & Governance Engineering$70,000 / year

Cloud Security Engineer

Engineer and review security controls across MKCS cloud services, product environments, customer integrations, identity boundaries, monitoring, and operational risk.

Role Description

The Cloud Security Engineer supports the security posture of the entire MKCS Ecosystem and customer-facing cloud integrations. The role focuses on practical cloud security: access control, configuration review, logging, workload identity, secrets posture, vulnerability awareness, governance, and secure deployment practices across multi-cloud and hybrid environments. The engineer works closely with Identity Architecture and product teams so security remains usable, explainable, and operationally sustainable.

Key Responsibilities

Review cloud security configuration and access posture across Azure, AWS, Google Cloud, and supported hybrid integrations used by MKCS or customer deployments.
Evaluate IAM, RBAC, workload identity, service principals, roles, secrets, keys, and privilege boundaries for least-privilege and operational risk.
Support security logging, monitoring, alerting, audit evidence, incident triage, vulnerability follow-up, and control verification activities.
Assess product and integration changes for security impact and recommend practical mitigations before production deployment.
Work with engineering teams on secure configuration, network exposure, encryption expectations, data handling, tenant isolation, and operational hardening.
Document security findings, remediation guidance, control evidence, risk acceptance context, and customer-facing security explanations when appropriate.
Support security reviews for customer onboarding, enterprise connectors, third-party integrations, and cloud or identity architecture changes.
Contribute to security standards, threat-aware engineering practices, compliance alignment, and continuous improvement across the MKCS Ecosystem.

Ideal Background

Experience with cloud security, Azure/AWS/GCP administration, IAM, secure configuration, logging/SIEM, vulnerability management, networking, secrets management, or security operations is preferred. Certifications are useful but not required when practical engineering ability is strong. The role requires careful judgment, clear documentation, and a willingness to work across platforms rather than only one cloud.

How We Work

Enterprise thinking without fake startup noise.

Markotek values practical engineering, security-first design, clear communication, confidentiality, customer trust, and real operational outcomes. Team members should be comfortable working with cloud platforms, identity workflows, sensitive business processes, and customers who expect trustworthy execution.

Confidentiality

Many MKCS workflows involve sensitive business, identity, support, or customer information. Discretion matters.

Customer Communication

Every role should be able to communicate clearly, professionally, and with ownership.

Product Discipline

MKCS is building products customers can buy and use, so every role contributes to quality, trust, and growth.