Careers

Build the team behind MKCS Identity Intelligence, Support Operations, and secure client growth.

Markotek Cloud Solutions is accepting applications for four focused roles that support the growth of the MKCS product family: fraud operations, Azure identity engineering, account management, and executive sales/client leadership.

Open application roles: Fraud Officer, Azure Engineer - Identity Experience, Account Manager, and MKCS Executive Manager.

View Open Positions

Open Positions

Four roles focused on trust, engineering, customers, and growth.

Each position below supports product readiness and revenue growth for MKCS Identity Intelligence, Support Ticketing System, Centralized Calendar Intelligence, and the full MKCS Ecosystem.

Accepting ApplicationsFraud Operations

Fraud Officer

The Fraud Officer supports the trust and risk posture of MKCS Identity Intelligence. This role reviews suspicious identity patterns, monitors risk indicators, evaluates evidence quality, and helps Markotek build a consistent, documented fraud review process for clients using identity verification workflows.

Role Description

The Fraud Officer is expected to understand how identity evidence can be incomplete, inconsistent, or suspicious. The role works closely with reviewers, account managers, and platform leadership to identify patterns, document escalation criteria, and support client-ready operational standards. This is not just a review role; it is a trust operations role that helps Markotek protect customers, improve reviewer guidance, and strengthen the MKCS fraud review model.

Key Responsibilities

Review submitted identity verification cases, document evidence, selfie evidence, and case metadata for fraud indicators.
Identify patterns such as mismatched names, poor evidence quality, repeated submission behavior, inconsistent documents, unusual timing, or suspicious review signals.
Document fraud observations in clear, professional, audit-ready language that can support client conversations and internal quality improvement.
Escalate high-risk cases to leadership or designated reviewers with a concise summary of risk and recommended next action.
Help build fraud review playbooks, escalation thresholds, reviewer guidance, and case quality standards for MKCS Identity Intelligence.
Collaborate with account managers when a client needs explanation of review outcomes, operational patterns, or evidence quality concerns.
Support product feedback by identifying workflow improvements, reporting needs, and additional fraud indicators that should be visible to reviewers.

Ideal Background

Experience in fraud review, identity verification, banking operations, government intake, healthcare enrollment, compliance support, trust and safety, investigations, or high-sensitivity customer operations is helpful. Strong writing, judgment, attention to detail, and confidentiality are required.

Accepting ApplicationsAzure & Identity

Azure Engineer - Identity Experience

The Azure Engineer focuses on cloud identity, secure access, and Azure platform operations that support MKCS products and customer environments. This role is ideal for someone who understands Microsoft Entra ID, authentication, authorization, RBAC, MFA, identity governance, and secure Azure hosting patterns.

Role Description

The Azure Engineer helps Markotek maintain and evolve secure product environments while supporting client onboarding and identity-related implementation needs. The role requires practical Azure engineering discipline and the ability to explain technical decisions to both internal teams and customers. The engineer will help align product access, identity architecture, storage security, monitoring, and deployment discipline with the MKCS operating model.

Key Responsibilities

Support Azure identity and access patterns across MKCS products, including administrator access, reviewer access, client access, and secure application workflows.
Assist with Microsoft Entra ID configuration concepts, MFA posture, RBAC, app registration patterns, user lifecycle expectations, and identity integration planning.
Support Azure Storage, App Services, Function Apps, Logic Apps, networking, logging, monitoring, and secure configuration review where applicable.
Document technical implementation steps, operational standards, client onboarding notes, and troubleshooting procedures in a clear customer-ready format.
Help troubleshoot authentication, authorization, configuration, deployment, storage, CORS, and integration issues across static sites and platform services.
Collaborate with product leadership on secure architecture improvements for Identity Intelligence, Support Ticketing, Calendar Intelligence, and future client integrations.
Protect secrets, configuration data, customer data, and environment details while maintaining practical engineering speed.

Ideal Background

Experience with Azure administration, Microsoft Entra ID, identity and access management, cloud security, application integration, infrastructure troubleshooting, scripting, or Microsoft 365/Azure operations is preferred. The best candidate can work hands-on and explain decisions clearly.

Accepting ApplicationsCustomer & Product Success

Account Manager

The Account Manager works directly with customers and MKCS products. This role supports onboarding, product education, client communication, renewal posture, adoption tracking, and customer feedback across Identity Intelligence, Support Ticketing, Calendar Intelligence, and ecosystem engagements.

Role Description

The Account Manager is the bridge between customers and Markotek product operations. This person helps customers understand what they purchased, how to onboard users, how to request support, how to adopt the platform, and how to expand over time. The role requires strong communication, organization, follow-up, and the ability to translate customer needs into clear product and operational actions.

Key Responsibilities

Manage assigned client accounts from initial onboarding through ongoing product adoption and account health reviews.
Coordinate product kickoff meetings, onboarding timelines, user readiness, training sessions, and customer documentation handoff.
Help customers understand Identity Intelligence, Support Ticketing, Calendar Intelligence, pricing plans, support paths, and expansion options.
Capture customer requirements, feedback, support themes, feature requests, and operational concerns in a structured way for product leadership.
Prepare account summaries, customer notes, renewal reminders, adoption updates, and executive-ready follow-up material.
Work with Fraud Officers, Azure Engineers, Support Operations, and leadership to resolve client questions and improve service quality.
Support upsell and expansion conversations by identifying where customers can benefit from additional MKCS products or ecosystem services.

Ideal Background

Experience in account management, customer success, SaaS onboarding, product support, business analysis, healthcare operations, financial services, government services, or enterprise technology delivery is helpful. The strongest candidate is organized, confident with customers, and comfortable learning technical products.

Accepting ApplicationsSales & Client Leadership

MKCS Executive Manager

The MKCS Executive Manager leads sales coordination, client account strategy, executive relationships, and product growth execution. This role helps Markotek turn product interest into revenue, manage important customer relationships, and keep the sales/account pipeline organized.

Role Description

The MKCS Executive Manager is responsible for helping the company grow in a disciplined way. This role works with leadership to manage sales opportunities, client conversations, account plans, demonstrations, proposals, follow-ups, renewals, and expansion paths. The right person can speak confidently with business leaders, understand product value, and keep client accounts moving without losing detail.

Key Responsibilities

Manage sales pipeline activity, product inquiries, account follow-ups, demo coordination, proposal status, and client communication cadence.
Support executive-level conversations with government, banking, healthcare, enterprise, and business service organizations.
Help position MKCS Identity Intelligence, Support Ticketing System, Centralized Calendar Intelligence, and the full MKCS Ecosystem in a clear business-value language.
Coordinate with account managers to monitor customer health, renewal opportunities, expansion potential, and relationship risks.
Prepare client-facing summaries, sales notes, pricing discussion material, proposal input, and executive briefing content.
Identify target accounts, potential partners, industry opportunities, and customer segments where MKCS products can generate revenue.
Keep leadership informed with accurate pipeline status, account priorities, blockers, and next actions.

Ideal Background

Experience in sales management, client relationship management, SaaS account leadership, technology consulting, business development, operations leadership, or enterprise customer management is preferred. The ideal candidate can sell without sounding pushy, manage clients without losing details, and help Markotek grow professionally.

How We Work

Enterprise thinking without fake startup noise.

Markotek values practical engineering, security-first design, clear communication, confidentiality, customer trust, and real operational outcomes. Team members should be comfortable working with cloud platforms, identity workflows, sensitive business processes, and customers who expect trustworthy execution.

Confidentiality

Many MKCS workflows involve sensitive business, identity, support, or customer information. Discretion matters.

Customer Communication

Every role should be able to communicate clearly, professionally, and with ownership.

Product Discipline

MKCS is building products customers can buy and use, so every role contributes to quality, trust, and growth.