Platform Overview
High-level MKCS Ecosystem overview covering product paths, customer use cases, and operating model.
Open ShowcasePlatform Documentation
Customer-facing guides for the complete MKCS product family.
Markotek documentation explains how customers use MKCS AI Trust Intelligence, Identity Intelligence, Enterprise ServiceDesk, and Business Scheduling Intelligence at a safe enterprise level without exposing protected backend implementation details.
Documentation Library
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These pages describe platform capabilities, customer responsibilities, operating workflows, security posture, and onboarding paths.
Public Architecture
Safe architecture view showing client, experience, workflow, integration, data, and governance layers.
Open ArchitectureSecurity & Compliance
Customer-facing explanation of access control, tenant posture, evidence governance, audit logging, and monitoring.
Open Security PageAI Trust Intelligence
Customer workspace, Agent Registry, MCP Governance, Risk, Policy, Evidence, Audit, multi-cloud Enterprise Connector, Exposure Intelligence, and Essentials enrollment guidance.
Open AI Trust PageIdentity Intelligence
Identity intake, evidence capture, AI-assisted review, analyst decisioning, reporting, and executive visibility.
Open Identity PageEnterprise ServiceDesk
Employee and customer support workspaces, authenticated request intake, team queues, engineer ownership, knowledge, SLA, escalation, secure case screenshots and audit.
Open Enterprise ServiceDesk PageStart Starter SupportBusiness Scheduling Intelligence
Unified availability, services, teams, locations, resources, routing, public booking, appointment lifecycle, calendar connections, and secure video orchestration.
Open Scheduling PageCustomer Onboarding
Hosted platform access without exposing protected implementation details.
Customers receive guided onboarding, assigned account access, product configuration, operating summaries, connector alignment, and integration planning based on the selected product and engagement. Proprietary build details, resource design, automation flows, and security implementation remain protected.
Product Guide
Customer-facing guide for the purchased product path and operating model.
User Roles
Plain-language summary of customer administrator, AI governance owner, reviewer, support agent, scheduling administrator, and executive access expectations.
Workflow Playbook
How the customer’s users submit, review, approve, escalate, resolve, schedule, and report work.
Support Handoff
How to request support, report issues, manage escalation, and coordinate account questions.
Documentation Access
Need customer documentation or onboarding material?
Markotek can provide approved customer-facing product guides, operating summaries, and onboarding documentation during an active engagement.
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