Platform Overview
High-level MKCS Ecosystem overview covering product paths, customer use cases, and operating model.
Open ShowcasePlatform Documentation
Customer-facing guides for MKCS products.
Markotek documentation explains how customers use MKCS Identity Intelligence, Support Ticketing System, and Centralized Calendar Intelligence at a safe enterprise level without exposing protected backend implementation details.
Documentation Library
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These pages describe platform capabilities, customer responsibilities, operating workflows, security posture, and onboarding paths.
Public Architecture
Safe architecture view showing client, experience, workflow, integration, data, and governance layers.
Open ArchitectureSecurity & Compliance
Customer-facing explanation of access control, tenant posture, evidence governance, audit logging, and monitoring.
Open Security PageIdentity Intelligence
Identity intake, evidence capture, AI-assisted review, analyst decisioning, reporting, and executive visibility.
Open Identity PageSupport Ticketing
Authenticated support operations, tickets, incidents, escalation, SLA posture, knowledge, and client support visibility.
Open Ticketing PageCalendar Intelligence
Client-owned calendar workspaces, appointment workflows, reminders, availability, mobile access, and scheduling visibility.
Open Calendar PageCustomer Onboarding
Hosted platform access without exposing the engine.
Customers receive guided onboarding, assigned account access, product configuration, operating summaries, and integration planning based on the selected product and contract level. Proprietary build details, resource design, automation flows, and security implementation remain protected.
Product Guide
Customer-facing guide for the purchased product path and operating model.
User Roles
Plain-language summary of administrator, reviewer, agent, calendar owner, and executive access expectations.
Workflow Playbook
How the customer’s users submit, review, approve, escalate, resolve, schedule, and report work.
Support Handoff
How to request support, report issues, manage escalation, and coordinate account questions.
Documentation Access
Need customer documentation or onboarding material?
Markotek can provide approved customer-facing product guides, operating summaries, and onboarding documentation during an active engagement.
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