Role-Based Access
Client administrators, AI governance owners, analysts, support agents, scheduling administrators, and executives operate with controlled permissions.
Security & Compliance
Secure by design for AI governance, identity, support, and scheduling operations.
MKCS platforms are designed around controlled access, tenant-aware operations, evidence governance, auditability, and production-grade monitoring posture for organizations that handle sensitive workflows and governed AI assets.
Entra RolesRBACTenant IsolationAudit LoggingSHA-256 EvidenceMonitoring
Trust Controls
Security principles customers can understand.
Detailed implementation is protected and shared only with approved clients, but the public posture is clear: MKCS is built for governance, accountability, and operational control.
Tenant Isolation Posture
Client workspaces are designed around separation, product assignment, and customer-specific operational boundaries.
Provider Isolation
Supported cloud and directory connectors preserve customer-controlled authorization boundaries rather than collapsing all providers into one shared credential model.
Encryption Posture
Data protection is designed around encryption in transit, storage security, and controlled evidence handling.
Audit Logging
Operational activity, case decisions, ticket changes, connector events, and administrative actions support review and accountability.
Evidence Governance
Governance evidence and reports follow integrity, reviewer, confidence, and decision-history patterns for audit-ready workflows.
Independent Security Assurance
SOC 2 Type II and ISO 27001 strengthen the Markotek trust posture.
Markotek Cloud Solutions maintains SOC 2 Type II assurance and ISO 27001 certification as part of its security management and operational-control program. These assurances complement product-level controls such as tenant isolation, Microsoft Entra authorization, auditability, evidence integrity, secure administration, and controlled customer operations.
Assurance and certification apply to the audited Markotek scope. They do not automatically certify a customer's environment, regulatory obligations, or use of an MKCS product.
Product Security Alignment
Each product has a different security conversation.
| Product | Primary risk | MKCS security posture | Customer responsibility |
|---|---|---|---|
| AI Trust Intelligence | Unmanaged AI agents, identities, workload relationships, MCP services, policy gaps, data-context gaps, and governance evidence | Tenant-scoped workspace, Entra role model, provider-isolated discovery, Exposure Intelligence, policy evaluation, SHA-256 evidence, audit separation | Asset classification, accountable ownership, internal policy, regulatory interpretation, approvals, remediation decisions |
| Identity Intelligence | Sensitive identity evidence and decisioning | Controlled review workflow, evidence posture, audit records, role-aware access | Internal policy, final decisions, retention requirements, compliance interpretation |
| Enterprise ServiceDesk | Employee support requests, customer support-team operations, secure case evidence and customer-controlled service governance | Role-based employee, engineer and administrator access; tenant-scoped cases; secure image preview after scanning; audit and support workflows | Support procedures, issue ownership, response targets, client communication policy |
| Business Scheduling Intelligence | Availability, appointments, connected calendars, routing, customer engagement | Tenant-scoped workspace, separated customer/admin access, consent-based calendar connections, privacy-safe free/busy orchestration, audit and support boundaries | Scheduling policy, provider availability, connected-account authorization, customer communications, and business operating rules |
Customer Responsibility
MKCS provides the platform; customers control their business decisions.
Customer organizations remain responsible for their internal policies, regulatory obligations, human review decisions, access approvals, and operating procedures. MKCS supports secure workflow orchestration, evidence handling, reporting, and operational visibility.
Policy Ownership
Customers define their approval rules, escalation rules, retention needs, and internal operating procedures.
Human Decisions
MKCS supports decision workflow and evidence visibility, but customer-authorized users remain responsible for final business decisions.
Security Alignment
Markotek works with customers to align onboarding, access, and product usage with the customer’s security expectations.
Security Review
Need security alignment for your organization?
Contact Markotek to discuss onboarding, access control, audit needs, integration requirements, and operational governance.
Contact Sales