Secure Employee Support
Employees sign in securely to submit and track their own incidents and service requests. Customer roles determine who can manage support operations.
MKCS Enterprise ServiceDesk · Starter Support live
Simple employee support. Clear ownership. Accountable resolution.
Give employees one secure place to ask for help and support teams an organized way to route, accept, resolve and document requests. Each customer has a dedicated workspace with service history, communications, and operational visibility.
Five staff seats included · $10 per additional staff seat/month · Employee requesters included at no per-seat charge
Support Capabilities
Built for faster help, dependable ownership and clear visibility.
Incident & Service Requests
Capture support needs through an employee help center and configurable service catalog, including private image and screenshot attachments.
Team Routing & Engineer Ownership
Route requests using customer-configured service categories, assign eligible support staff, accept cases and document transfers.
SLA & Escalation Visibility
Track priority, response ownership, service deadlines, missed targets and management escalations in one support workspace.
Knowledge & Resolution Confirmation
Document verified resolutions, request customer confirmation, and publish reviewed knowledge articles for self-service.
Reporting & Workspace Audit
See operational queues, workload, case history, billing activity and tenant-scoped administrative audit records.
Operating Model
The right experience for employees, engineers and customer admins.
Employee Help Center
A simple employee portal for submitting incidents and service requests, tracking progress, adding comments and viewing published knowledge.
Engineer Work Queues
Accepted work, team cases, assigned actions, specialist collaboration, resolution evidence and accountable handoffs in one view.
Customer Administration
Invite and manage staff and employees, maintain support teams, configure service catalog routing, policies and subscribed staff seats.
MarkoTek Platform Support
A separate help channel for product issues. Customer employee cases remain within their own organization’s support workspace.
Ticket Lifecycle
From employee request to a visible, verified result.
Employee submits
A user describes an incident or service request through their organization’s secure support portal.
Request enters team queue
Customer-configured categories direct work to the appropriate support team, or flag it for review when a route needs attention.
Engineer takes ownership
An eligible engineer is assigned, accepts the case, updates the next action and collaborates without losing accountability.
Resolution & confirmation
Support records the actions taken and asks the requester to verify the outcome before final closure.
Knowledge & reporting
The completed work becomes part of the case history; support teams can prepare reviewed knowledge content and track results.
Use Cases
Practical support operations from day one.
Employee incident handling
Let employees report problems such as access, applications, devices or network connectivity and follow every update.
Service catalog fulfillment
Offer defined employee services such as access requests, software assistance and equipment support.
Controlled change governance
Customer support staff can assess change needs, record decisions and approvals, and coordinate implementation work.
Private image evidence
Attach screenshots to support cases and make preview or download available to authorized participants only after a clean security verdict.
About integrations: Microsoft Teams, SharePoint and custom outbound connectors are planned capabilities. The current Integrations Center saves configuration drafts; it does not yet connect or transmit ticket information.
Ready to get started?
Start MKCS Enterprise ServiceDesk today.
Starter Support is available through self-service enrollment. Select your plan, complete secure payment, activate your account from the email invitation and open your customer workspace. Have a special purchasing question? Contact MarkoTek below.
Start Starter — $250/month Five staff seats included. Employee requesters are included.